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Contact Nationwide Bank®

Did you know you can access your accounts 24/7 online and over the phone? Check out Nationwide Bank's online banking and 24-hour phone banking features for more information.

Our bank customer service is divided into two categories – banking and mortgages – to serve you better. Please check to make sure you are contacting the appropriate call center to answer your questions.

For Nationwide Bank customer service

  • Online Message Center – You can always access our online message center 24/7 through your online Nationwide Bank account. Your questions will be answered quickly, plus you'll have a record to save for future reference.
  • 24-Hour Phone Banking – If you'd like to complete a transaction or access your account over the phone, call our automated phone system at 1-877-I Bank NWSM (877-422-6569).
  • Customer Care representatives – Call us at 1-877-I Bank NWSM (1-877-422-6569) Monday – Friday, 8 a.m. – 8 p.m. ET.
  • Regular mail – If you'd prefer to contact us by standard mail, send your correspondence to:

        Nationwide Bank
        P.O. Box 182049
        Columbus, OH 43218-2049

 

Contact Nationwide Advantage Mortgage Company®

For help with a purchase or refinance mortgage:

  • Call 1-800-811-5385

Our Loan Production division can help you with a loan for a new home purchase or assist in refinancing your current mortgage from 7a.m. to 8 p.m. Central Time, Monday through Friday, and from 8:30 a.m. to
5 p.m. Central Time on Saturdays.

For help with your current mortgage loan:

  • Call 1-800-356-3442 or (515) 224-7100

Our Loan Servicing Center can answer your questions from 8 a.m.to 4:30 p.m. Central Time, Monday through Friday.

Nationwide Advantage Mortgage Company
P.O. Box 790310
St. Louis, MO 63179-0310

  • Contact us by express mail:

Nationwide Advantage Mortgage Company
7760 Office Plaza Drive South
West Des Moines, IA 50266-2366

  • Contact us by regular U.S. mail:

Nationwide Advantage Mortgage Company
P.O. Box 919000
Des Moines, IA 50391-9000

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Nationwide Mutual Insurance Company, Nationwide Mutual Fire Insurance Company, Nationwide Life Insurance Company, Nationwide Life and Annuity Insurance Company, Nationwide Investment Services Corporation and Nationwide Advantage Mortgage Company are affiliates of Nationwide Bank. The insurance products and financial services offered through these affiliates of Nationwide Bank are not insured by the FDIC or any federal government agency, nor are they guaranteed by, deposits of, or obligations of Nationwide Bank. The products and services offered through Nationwide Investment Services Corporation are subject to investment risk, including possible loss of value.

Programs (including, without limit, fees, rates and features) are subject to change without notice.

Nationwide Bank, Nationwide, Nationwide Advantage Mortgage, the Nationwide framemark and On Your Side are federally registered service marks of Nationwide Mutual Insurance Company. ©2009 Nationwide Mutual Insurance Company. All rights reserved.

Nationwide Bank, Member FDIC, is a federally chartered savings bank. Lines of credit, loans and credit cards are not insured by the FDIC.

Nationwide Advantage Mortgage Company has mortgage products available in the District of Columbia and all states except NJ. Licensing.

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